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Help
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Frequently Asked Questions
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Q: I Forgot My Username and/or Password - What Should I Do?
If you forget your password, click on the "forgot password" link in the login box to have your password emailed to you. If you have changed
email addresses and/or have forgotten your username, please contact The Webmaster who will provide you with the information you need to access the site.
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Q: How do I change my password?
Log in and click on the "change password" link that appears in the login box.
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Q: I am unable to log in using the information I was provided with. Why?
1. You may not be entering your user information correctly. Remember, this information is case-sensitive.
2. You may not have "cookies" enabled. To fix this problem, enable cookies in your browser's security settings.
If you are still not able to log in to the website using the user information provided contact the Webmaster.
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Q: How do I save a document to my hard disk?
To download a document by clicking on the associated download link you will need the Adobe Acrobat plug-in to display the file within your browser window. To save the PDF for later, right (or option) click on the download link and select the "Save Target/Link as" option. In the pop-up window choose where you want to save the file and what you would like to call it.
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Q: Why do I keep getting the login screen when I try to download a file?
This will happen if you try to access a report or document that is not part of your subscription. If you believe you should have access to this document or would like information on how to obtain a copy, please contact our Customer Service department.
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Q: Why doesn't my username and password work?
Check the Logging In section of this FAQ for answers to the most common problems or
contact the Webmaster.
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Q: How do I get a username and password?
If you are already a subscriber to CIMdata's services you should have received this information. If you have lost or forgotten it please
contact our Customer Service department.
If you do not currently subscribe to CIMdata's services please contact our Customer Service department for more information.
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Q: Why does your website use cookies?
Cookies are used to show us that a subscriber has successfully logged in to the site. The cookie helps us understand who is accessing our site and downloading files. Each time you view or download a file from the CIMdata website, our server will look for your cookies to determine that you are an authorized subscriber to our services. To view and download information on our site you must enable cookies in your browser's security settings. Cookies will expire in two hours or whenever you close your browser and reopen it.
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Q: How do I enable cookies?
Check your browser's Help section - search under accept or enable cookies.
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Q: What is a PDF and how do I view it?
CIMdata's documents are primarily distributed as PDF's. To view a PDF document you will need to install Adobe's Acrobat Reader. You may obtain the latest version of Adobe's Acrobat Reader by visiting the Adobe website. More Information on PDF's from Adobe is available
here.
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Q: Which web browser works best on this site?
This site works best when used with Version 6.0 or later of
Microsoft's Internet Explorer
or Version 7.0 or later of Netscape's Navigator.
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Q: How do I get more help?
If you are unable to find the answer to your question here,
please contact our Webmaster
Cheryl Peck
1-800-573-4756
c.peck@cimdata.com
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Obtaining Access to CIMdata's Website
Most of the documents on the CIMdata, Inc. (CIMdata) website require users to log in. Usernames and passwords are provided to subscribers who have purchased Website access, enabling them to log in to the site. Subscribers may log in to the site by inputting the information requested in the log in box which is located in the top left-hand corner of your screen.
Once logged in, users may download all Technology Trends (TT) and executive summary (EX) documents on the site. In addition, users may download full reports (R), and other documents published within the research program(s) to which they subscribe. Subscribers will not be able to access full reports in research programs for which they do not have subscriptions -- if access is attempted, the system will show the log in screen
Logging In
1. Enter your User Information (username and password) into the Login box located in the top left-hand corner of all CIMdata web pages. Click the Login button. Please note that usernames and passwords are case-sensitive.
2. If the system recognizes the information entered, the Login box will display a "Welcome." You may now view and download those files to which you are subscribed. If you experience difficulty logging in please contact the Web Administrator.
More on Logging In
You can log in to www.cpd-associates.com by entering your User Information into the Login box located in the top left-hand corner of any CIMdata web page. Once you have entered your username and password click the Login button. Please note that usernames and passwords are case-sensitive. If you are unable to remember your User Information please contact the Web Administrator.
The system will check your identity from the information provided and will store that information on our server, so it can remember you who you are as you navigate within the site. To browse the site your browser should be configured to accept cookies.
Downloading Files
1. Log in to www.cpd-associates.com using the Log In information you have been provided with.
2. Select the Program the document you wish to download is published under.
3. Locate the document you wish to download in the List of Documents.
4. Click on the document title to reveal an abstract and download link (e.g. PB040404.pdf)
5. To view documents you will need the Adobe Acrobat plug-in.
6. To view the document in your browser, click the download link.
7. To view the document in a new window, right click the download link and select "Open in New Window."
8. To save the file to your hard drive, right click the download link and select "Save Target/Link As" - you should rename the file to something you will recognize later.
NOTE: If you have already logged in to www.cpd-associates.com but are still asked to log in when you attempt to download a document, check
FAQ: Why do I keep getting the login screen when I try to download a file?
Downloading Zip files using Microsoft IE
When you download a Zip (.zip) file in Microsoft IE, the file may appear to download, but the file compression program that you use (for example, WinZip) opens and displays a blank window. When you search for the file, you are unable to locate it. The file does not exist on your hard disk.
This can occur if you click a hyperlink on a Web page to download a .zip file in either of the following scenarios:
1. You are using Microsoft Windows XP, and "Confirm Open After Download" check box is not selected. -or-
2. The URL to which the hyperlink points uses an Active Server Pages (ASP) or Common Gateway Interface (CGI) file and you click Open or Open this file from its current location in the File Download dialog box. IE does not correctly save the file to the Temporary Internet Files folder on your hard disk after it is downloaded.
To work around this problem, use the following procedures.
For 1: Before you download, make sure that the "Confirm Open After Download Option" is selected. To verify this:
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Folder Options.
3. Click the File Types tab.
4. Scroll down to and click the .zip extension.
5. Click Advanced.
6. Verify that Confirm open after download is selected.
For 2:
1. Click the hyperlink, and then click Save or Save this file to disk in the File Download dialog box that appears.
2. In the Save As dialog box, specify a location to save the file to (for example, Desktop), and then click Save. You should also rename the file to something you will recognize.
3. When the download is finished, open the .zip file, and then extract the files that are contained in it.
More on Downloading Files
CIMdata's website provides access to all the firm's current publications. Subscribers must first log in to download files. Levels of access vary according to the subscriptions purchased. In most cases, subscribers will be able to download all Technology Trends (TT) and all executive summaries (EX). Full reports (R) may be downloaded for all research programs subscribed to.
Most CPDA publications are available as PDF's. To view these documents the Adobe Acrobat plug-in is required.
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